Overview
We understand that sometimes a product may not meet your expectations, and we want to ensure that you are completely satisfied with your purchase. That is why we offer a hassle-free return policy that is designed to make the process as easy and stress-free as possible. If for any reason you are not satisfied with your purchase, you may return the product within a specified time frame for a full refund or exchange.
We want you to feel confident in your decision to purchase from us, and our hassle-free return policy is just one way that we strive to provide exceptional customer service. Whether you have changed your mind or the product is faulty, we are committed to making the return process simple and straightforward for you.
Thank you for choosing our products, and we hope that you will be completely satisfied with your purchase.
Our refund and returns policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For the order to be returned, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, we will then process it and a credit will automatically be applied to your credit card or original method of payment. As an additional option, you are also able to request to credit the equivalent amount of the refund to a credit at Fulmina Food to be spent on future orders.
Late or missing refunds
If you haven’t received a refund yet, then contact your credit card company, it may take some time before your refund is officially credited to your account.
In case of any additional; delays please contact us at sales@fulminafood.com.
Exchanges
If you need to exchange your order, please send us an email at sales@fulminafood.com.
Shipping returns
To return your product, please mail your product to the following addresses, in accordance to your own area :
USA / South America
FULMINA USA INC.
2915 Ogletown Road, #3234
Newark, DE 19713
U.S.A.
Canada
FULMINA CANADA INC.
4300-800, Av. Square-Victoria
Montreal QC H4Z 1H1
Canada
Europe / Africa
FULMINA SAGL
Via G.B. Pioda 14
CH – 6900 Lugano
Switzerland
Asia / Oceania
FULMINA LIMITED
1905, 19/F. Kai Tak Commercial Building
161 Connaught Road Central
Hong Kong SAR
Please know that shipping costs are non-refundable.
In case of exchanges (instead of refunds) and depending on where you live, the time it may take for your exchanged product to reach may vary.
If you are returning expensive items, you may consider using a traceable shipping service or purchasing shipping insurance.
Need help?
Please do not hesitate to reach us at sales@fulminafood.com.